StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

The Successful Adoption and Implementation of E-government Model - Essay Example

Cite this document
Summary
The paper "The Successful Adoption and Implementation of E-government Model" states that social influences differ from country to country. Lebanon, for instance, has been exposed to a climate of continuous war and strife leading to political instability, chaos, and corruption. …
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER94.1% of users find it useful
The Successful Adoption and Implementation of E-government Model
Read Text Preview

Extract of sample "The Successful Adoption and Implementation of E-government Model"

Attitude: Usefulness: The term perceived usefulness refers to the degree to which a given system is perceived to be useful in enhancing a particular task (Davis, 1989). Studies have indicated that the intention to adopt e-government services by the public depends on its perceived usefulness. According to Tung and Rieck (2005) the factors such as an up-to-date, secure, and effective e-government model helps in influencing and encouraging the public to carry out routine tasks such as post online queries, download forms from administrative websites, file their tax returns, bid for government projects, etc. The public must be assured regarding the usefulness and the various benefits likely to be accrued by using and relying on e-government services offered by the government. If the public perceives such services to be logical, dependable, and transparent they are likely to perceive it as useful and lead to increased use and faster adoption of such services at the national level (Kumar et al., 2007; Reddick, 2005; Verdegem and Verleye, 2009). In a study conducted by Riddick (2005) it was observed that the citizen adoption of e-government services is directly dependent on the expected benefits they are likely to receive. The government aims at offering two categories of online services to the citizens. This includes - information i.e. where the citizens can freely gain access to all the important administrative information on governmental websites; and the transactional services which afford them the ease to carry out actual transactions online rather than in person. Such services offer them the benefit of cost savings. Online tax payments, online bill payments such as electricity bills etc are some such services made available to the public. These studies indicate a definite trend whereby the researchers have utilized various means of analyzing and assessing user behavior to arrive at a logical conclusion regarding the factors influencing them to adopt e-government services offered by the government. For instance, Reddick (2005) has utilized a systematic approach to study the citizen behavior by observing their interaction with the government. Such observation acts an effective tool in analyzing citizen behavior and attitude and affords the researchers in estimating and understanding the concerns and grievances of the citizens and overcome them to achieve desired results. Social influences: The successful adoption and implementation of any e-government model depends on the attitudes of the users, which in turn is influenced by a combination of factors such as perceived usefulness of the e-government model as well as socio-cultural influences (Chen and Thurmaier, 2005; Kumar et al., 2007; Al-Shehry et al., 2006). According to Venkatesh et al., (2003) the term social influence refers to "the degree to which peers influence use of the system". It could be either positive or negative and is the key factor that motivates / de-motivates individuals to adapt to a given situation. Various studies have indicated that the collective culture of a country provides informative insight into the manner in which people behave and their likely reaction towards a new situation (Carter and Weerakkody, 2008; Dimitrova and Chen, 2006). Studies conducted over the years have indicated that the implementation of e-government model is not merely a technological issue but involves a considerable human involvement. The attitudes and social influences of people play a key role in successful adoption of e-government structure in any country. It is hence imperative to study and analyze the social and cultural values of the society from time to time (Moon and Norris, 2005; Carter and Belanger, 2004). The role of socio-cultural preferences and values of people in influencing successful adoption and implementation of e-government is explained by two key theories namely, the theory of reasoned action and theory of planned behavior (Ajzen and Fishbein, 1991). In a study conducted by Harfouche and Robbin (2012) to examine the factors influencing public e-services in Lebanon it was observed that mere provision of effective e-services are not adequate enough to ensure user acceptance, social and cultural influences play a dominant role in ensuring greater user acceptance. Furthermore the social influences differ from country to country. Lebanon, for instance, has been exposed to a climate of continuous war and strife leading to political instability, chaos, and corruption. This in turn has lead to a serious lack of trust by the public in the government. Hence no amount of assurances provided by the government was successful in garnering public support, as political turmoil and corruption has almost become a way of life (Chamoun, 2011; Bakri, 2011; Shadid and Bakr, 2011). It was concluded that the public attitudes towards the government must be changed through development of programs aimed at establishing trustful relationships with the citizens, increasing transparency, ensuring protection of privacy of citizens and improving political control and stability, in order to ensure greater public support (Harfouche and Robbin, 2012). There is ample evidence which suggests that low level of adoption of an effective e-government program can be attributed to socio-cultural factors. In some countries such as Jordan and other Arab countries, the citizens may resist change. This may occur due to their lack of faith in the government, or due to their excessive reliance on conventional approach i.e. (face-to-face communication) to undertaking transactions. Various studies have indicated that one of the crucial factors in low adoption of e-government programs among the citizens are influenced by socio-cultural influences (Abu-Samaha and Abdel Samad, 2007; Gilbert, Balestrini, and Littleboy, 2004; Holden, Norris, and Fletcher, 2003; Kifle and Cheng, 2009). The Arab countries are considered as highly complex with regard to cultural and social makeup and differ drastically from their western counterparts. Religion is one of the most dominant factors that influence the reliance and use of internet related services in such countries (Hofheinz, 2005). These studies indicate use various diverse methodologies to substantiate the fundamental hypothesis. For instance the study conducted by Carter and Belanger (2005) explores the factors affecting the lack of adoption of e-government services despite the various benefits and usefulness such as low costs, ease of use, convenience, etc. The study used the Technology Acceptance Model as well as Diffusions of Innovation Theory to explain the trust models. The results derived from this study could be considered substantial and valid due to the fact that it was conducted in a very realistic setting whereby a diverse range of citizens were surveyed. Most of the studies conducted by the researchers included survey research. According to Fowler (2002) the survey methodology of research affords the researcher the ability to interview and study a heterogeneous population rather than a select few, thus enabling them to collect and review honest and precise responses of the target users. References: Abu-Samaha, A., Abdel Samad, Y., (2007). Challenges to the Jordanian electronic government initiative. Journal of Business Systems, Governance, and Ethics. Vol. 2 (3): p. 101-109. Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, vol. 50(2): p. 179-221. Al-Shehry, A., Rogerson,S., Fairweather, N. B., Prior, M. (2006,Sept. 11). The motivations for change towards e-government adoption: Case studies from Saudi Arabia. eGovernment Workshop ’06 (eGOV06), London: Brunel University. Bakri, N., (2011). Resignations deepen crisis for Lebanon [Online] Available at: http://www.nytimes.com/2011/01/13/world/middleeast/13lebanon.html [Accessed: March 02, 2013] Carter, L., & Bélanger, F. (2004). Citizen adoption of electronic government initiatives. Proceedings of the 37th Hawaii International Conference on System Sciences, vol. 5: p. 50119c Carter, L., Weerakkody, V., (2008). e-Government adoption: A cultural comparison,, information system frontiers. Springer Publication, vol. 10(4): p. 473-482. Chamoun, T., (2011). What's at stake in Lebanon [Online] Available at: http://www.nytimes.com/2011/01/19/opinion/19lebanon.html [Accessed: March 2, 2013] Chen, Y. -C., & Thurmaier, K. (2005). Government-to-citizen electronic services: Understanding and driving adoption of online transactions. The Association for Public Policy & Management (APPAM) conference, Washington, D.C., November 3–6. Davis, F., (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly vol. 13 (3): p. 319-340. Dimitrova, D., Chen, Y. C., (2006). rofiling the adopters of e-Government information services: The influence of psychological characteristics; civic mindedness, and information channels. Social Science Computer Review, vol. 24 (2): p 172-188. Fowler, F. J., (2002). Survey research methods. SAGE Publication. Gilbert, D., Balestrini, P., Littleboy, D., (2004). Barriers and benefits in the adoption of e-government. International Journal of Public Sector Management, vol. 17 (4): . 286-301. Holden, S., Norris, D., Fletcher, P. (2003). Electronic government at the local level: progress to date and future issues. Public Productivity and Management Review, Vol. 26(3): p. 1-20. Hofheinz, A., (2005). The internet in the Arab world: Playground for political liberalization. International Politics and Society, vol. 3: p. 78-96. Kifle, H., Cheng, P., (2009). e-Government implementation and leadership - the Brunei case study. Electronic Journal of e-Government vol. 7 (3): p. 271-282. Kumar, V., Mukerji, B., Butt, I., & Persaud, A. (2007). Factors for successful e-government adoption: A conceptual framework. The Electronic Journal of e-Government, 5(1): p. 63-76. Moon, M. J., & Norris, D. F. (2005). Does managerial orientation matter? The adoption of reinventing government and e-government at the municipal level. Information Systems Journal, vol.15: p. 43-60. Harfouche, A., Robbin, A. (2012). Inhibitors and enablers of public e-services in Lebanon. Journal of Organizational and End User Computing, vol. 24 (3): p. 45-68. Reddick, C. G., (2005). Citizen interaction with e-government: From the streets to servers? Government Information Quarterly, vol. 22: p. 38-57. Shadid, A., Bakri, N., (2011). For Lebanese, crisis has become a way of life [Online] Available at: http://www.nytimes.com/2011/01/15/world/middleeast/15lebanon.html [Accessed: March 02, 2013] Tung, L. Rieck, O., (2005). Adoption of electronic government services among business in Singapore. Journal of Strategic Information Systems, vol. 14: p. 417-440. Venkatesh, (2003). qtd. in Reddick, C. G., (2010). Comparitive e-government. Springer Publication, p. 248. Verdegem, P., Verleye, G., (2009). User centered e-government in practice: A comprehensive model for measuring user satisfaction. Government Information Quarterly, vol. 26(3): p. 487-497. Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“E-government Model Essay Example | Topics and Well Written Essays - 1000 words”, n.d.)
E-government Model Essay Example | Topics and Well Written Essays - 1000 words. Retrieved from https://studentshare.org/information-technology/1616584-e-government-e-participation
(E-Government Model Essay Example | Topics and Well Written Essays - 1000 Words)
E-Government Model Essay Example | Topics and Well Written Essays - 1000 Words. https://studentshare.org/information-technology/1616584-e-government-e-participation.
“E-Government Model Essay Example | Topics and Well Written Essays - 1000 Words”, n.d. https://studentshare.org/information-technology/1616584-e-government-e-participation.
  • Cited: 0 times

CHECK THESE SAMPLES OF The Successful Adoption and Implementation of E-government Model

Literature review: E-Government Significance

G2G (Government to Government), G2B (Government to Business) and G2C (Government to Citizens/Consumers); the evolution and stages of e-government; the process of e-government adoption and its implementation and the various benefits likely to be accrued owing to the adoption and implementation of e-government.... However this study aims to explore the impact of national culture on adoption and implementation of e-Governance, by way of a comprehensive literature review and case studies, with a key focus on the Kingdom of Saudi Arabia....
13 Pages (3250 words) Dissertation

Models to Examine the Adoption of e-Government Services

The review "Models to Examine the Adoption of e-government Services" studies factors that govern technology adoption.... Among others, there is UTAUT - a model that encompasses maximum factors found to have significant influence over the adoption of technology.... Various models were developed including the Technology Acceptance model (TAM)(Davis, 1989), Theory of Reasoned Action (TRA)(Ajzen et al.... 1980) is a well-accepted model that has been used successfully to explain behavior across a wide variety of settings (Chau, 1996, Chen et al....
32 Pages (8000 words) Literature review

The critical factors influencing citizen infusion to e government web services

e government can be described as the implementation of digital processes and technologies in order to increase efficiency, reliability and coverage of internal and external government services and information sharing to citizens while at the same time implementing a concept known as "lean governance" wherein wasteful spending, processes and methods of operation are in effect eliminated as a direct result of utilizing e government procedures and systems.... RESEARCH model....
33 Pages (8250 words) Dissertation

Strategies on How to Overcome the Challenges in Automating the Operation of Government Processes

The paper "Strategies on How to Overcome the Challenges in Automating the Operation of Government Processes" states that e-government simply means automating the processes of government agencies.... ACKGROUNDInvestment in e-government initiatives is considering a significant investment by many governments worldwide (Hunter&Tan, 2006).... e-government simply is an electronic version of traditional governmental transaction and communication processes....
5 Pages (1250 words) Essay

Healthcare: Models and Theories of Change

Moreover, the whole change process of introducing BIPAP from initiation to implementation and evaluation will be studied to present recommendations for strategy development for implementing, monitoring, and evaluating change in healthcare.... This essay "Healthcare: Models and Theories of Change" focused on product innovation where the change introduced is the Biphasic Positive Airway Pressure ventilation system, specifically the Evita Ventilator whose impact on the delivery of healthcare will be studied....
16 Pages (4000 words) Essay

Implementation of the Electronic Government

esides, they have underscored success stories in the implementation of e-government and m-government services.... The project under discussion is very crucial as it will unravel the challenges that have to be faced by the Sultanate of Oman during the implementation of e-government services.... The paper "Implementation of the Electronic Government" describes that risks associated with the delivery of e-government services are shown below.... The e-government initiative is an integral part of ITA's approved ITA Policy and Digital Oman Strategy....
19 Pages (4750 words) Coursework

Towards a Comprehensive Model to Use E-government Services

What sequence of citizen readiness and adoption factors as well as events leads to a successful usage process of e-government services by citizens?... In order to provide a better understanding of the complete picture of usage decision of e-government services by citizens, this paper proposes to build a comprehensive usage process model of e-government services, which ensures that citizens' readiness and adoption factors and events are fully integrated into one e-government usage process....
57 Pages (14250 words) Dissertation

Technology and Government

he purpose of this paper is to assess the impact of information technology on public sector and public service globally and in MENA region, examine the challenges in embracing ICT in the sector by focusing on capacity, mindset, implementation issues, and citizens' expectations and take a review of the evolving strategies on smart government and innovation of the UAE.... rom a governance point of view, the adoption of eGovernment needs not to be emphasized as it is clear that the benefits that accrue from it are enormous....
12 Pages (3000 words) Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us