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Measuring the releationship between employees and patients satisfaction - Essay Example

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Measuring the relationship between employee and patient satisfaction and discuss the strategic impact in management at King Faisal Specialist Hospital & Research Centre in the Kingdom of Saudi Arabia, is the interest of this study. It will also look into the effects of probable enhanced employees' satisfaction on the level of patient or client satisfaction and the strategic impact for management to improving patient satisfaction.
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. . . . . . . . . . . . . . 9 1.2. Hypotheses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1.3. Significance of the Study. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 1.4. Theoretical Framework of the Study. . . . . . . . . . . . . . . . . . . . . . . . . 10 1.5. Scope and Delimitation of the Study. . . . . . . . . . . . . . . . . . . . . . . . . 11 1.6. DEFINITION OF TERMS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112.

RELATED LITERATURE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2.1. Satisfaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2.2. Customer Satisfaction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 2.3. Customer Satisfaction and Strategic management. . . . . . . . . . . . . . . 17 2.4. Sociality and Customer Satisfaction. . . . . . . . . . . . . . . . . . . . . . . . . 18 2.5.

Staff Training and Customer Satisfaction. . . . . . . . . . . . . . . . . . . . . 18 2.6. Surveys and Scales for Quality Development. . . . . . . . . . . . . . . . . . 19 2.7. Customer Focused Organizational Culture. . . . . . . . . . . . . . . . . . . . 20 2.8. Stress and Improving Employee and Customer Satisfaction. . . . . . 22 2.9. Human Capital. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 2.10. Latest Developments in Health Care. . . . . . . . . . . . . . . . . . . . . . . 25 2.11.

Team work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273..METHODOLOGY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. The results revealed that the percentage level of the employees satisfaction is 66 with a category of slightly satisfied. The percentage level of inpatient satisfaction is 92 with a category of very satisfied. The percentage level of outpatient satisfaction is 88 with acategory of satisfied. On the other hand, there was no significant relationship between employee and patient satisfaction at King Faisal Specialist Hospital & Research Centre.

There was a very small positive correlation between the employee satisfaction and patient satisfaction. Traditionally, satisfaction, contentment, pleasure, or happiness diverges from person to person, from company to company. Employers however, constantly assess the degree of satisfaction among their clients for advancement, growth, productivity, and maintenance of a market share.

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