StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

Federal Express - Case Study Example

Cite this document
Summary
Cargo transporters are the leading transport services recommended for transporting required commodities to various destinations across the world. Federal Express is an example of transport facilities. …
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER96.9% of users find it useful
Federal Express
Read Text Preview

Extract of sample "Federal Express"

Task Federal Express Introduction Cargo transporters are the leading transport services recommended for transporting required commodities to various destinations across the world. Federal Express is an example of transport facilities. Disagreements have risen between customers and the business regarding delivery of commodities to various destinations requested by the customers. This essay examines potential problems that led to the delay of the cargos belonging to desktop innovation by federal express transporters using the SWOT analysis (McDougall & Dorken, 145). A Background Description and Problem Statement in the Case Study Federal express is a business identified with transportation of commodities. The company has branches in major cities where it operates its activities. It has reputable customer service relations, and this is evident in its delivery of commodities. They issued clients with a delivery guarantee in the case of failure to delivery the prearranged cargos. Desktop Publishing Company deals with the organization and provisions of services and products individuals use in conducting trade shows and exhibitions. Desktop Publishing Company experienced problems with Federal express transporters in shipping two of its packages to a customer who was conducting a trade show in Simpson, South Carolina. The shipment to the customer leading to bad company reputation for desktop innovation was delayed. Situation psychoanalysis Using SWOT Applications of the Case Study SWOT analysis refers to the ‘strength’, ‘weaknesses’, ‘opportunities’ and ‘strength’ present within a company. The situation between desktop publishing and Federal express company revealed the strength and flaws that existed amongst the companies. It is probable that the interruption in the consignment could be a result of tarnished names for the companies. The client expecting a shipment from desktop innovations company blamed the company for the delay of trade fair commodities. This is because the company encountered difficulty in explaining why there was the delay, since the clients did not enter into any agreement with federal transportation company. The customer service of desktop innovation company was a weakness and a threat to the company. It tarnished the company’s name because Federal express, which acted as, a company’s client was disappointed in the reaction they received from the staff of the company. Secondly, the opportunities of federal express serve as strength in the daily activity it conducts. It notifies clients when the delivery schedule is changed or delayed. This prevents future disagreement that may with the clients. Lastly, the promotional strategy that federal express uses is a weakness because it discourages rather instead of motivating clients. Desktop innovation was greatly disappointed in the basket of chocolates sent to them from the company to act as compensation (McDougall & Dorken, 147). Evaluation of the Case Study The findings of the case study revealed the diverse challenges faced by organizations in the running of daily activities. The delay in the shipment of products noticed in Federal express agency reveals a decline or change of activities within the company. The change could have originated from various causes like mechanical fault in the means that were used in shipping voyages. Secondly, improper time schedule could have resulted to the delay, since they were not being shipped within the agreed period. The compensation mechanism used by federal express requires to be reviewed. Clients in any environment always value quality for their product, and expect to be properly compensated when the quality they negotiated is not to their standards. Alternatives Useful In the Case Study Federal express can initiate different approaches in its operations to satisfy clients. The quantity of cargoes the company ships should be reduced to avoid the setbacks caused by overcrowding witnessed in the company. Secondly, the company should apply new expertise in the firm to help in interpretations within the company, thus efficiency in communication with clients. Lastly, it should increase the number of branches it has. This will lead to the free flow of shipped cargos leading to an efficient transport service (McDougall & Dorken, 144). Recommendations for the Case Study The recommendations that federal express transporters should make involve creating a new schedule to cut on the delays witnessed in the firm. The schedule will help in the prediction of the period taken to ship cargos to respective clients. Secondly, the company should change on it management to enhance supervision within the company. The delays could have been, as a result, of poor administration in the cargo department. Thirdly, qualified individuals should be employed to bring required changes in the industry. Lastly, desktop policies should invent new policies that allow it to transact to provide them with a humble period for shipping products with clients. Implementations Made From the Case Study Federal express should augment the number of machines used in the shipment of cargos. This will be possible through invention of as financial scheme to support it when faced with challenges like setbacks in shipment of clients’ cargos. Current clients’ service representative should be replaced to make the clients have faith in the customer service working for the firm. Clients should be properly compensated incase of delays to win their loyalty. Conclusion The challenges faced by different parties in the case study are examples of challenges faced by different individuals transacting business dealings. Federal Express is an example of companies depicting the ineffectiveness of the customer service and inefficiency in service deliverance by transport industries. The company is faced by the challenge dispatching of goods in time and inefficient customer response from the staff. Work Cited McDougall, Gordon, and Dorken, Keith. Federal Express (Canada). FedEx worldwide service guide. 1998. Available at Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Federal Express Case Study Example | Topics and Well Written Essays - 1000 words - 1”, n.d.)
Retrieved from https://studentshare.org/other/1399123-case-study
(Federal Express Case Study Example | Topics and Well Written Essays - 1000 Words - 1)
https://studentshare.org/other/1399123-case-study.
“Federal Express Case Study Example | Topics and Well Written Essays - 1000 Words - 1”, n.d. https://studentshare.org/other/1399123-case-study.
  • Cited: 0 times

CHECK THESE SAMPLES OF Federal Express

Marketing Decisions of Desktop Innovations

Federal Express (Canada) Executive Summary The assignment briefly describes the organization of Desktop Innovations (DI) and its position in the market of Kitchener in Ontario.... For this reason, the office manager of DI desired to transport two different types of software packages from the head office of Kitchener, Ontario with the help of Federal Express (FedEx)....
5 Pages (1250 words) Case Study

FEDERAL EXPRESS MODULE 1 SLP

Federal Express is “a worldwide network of companies providing customers and businesses with the same "absolutely, positively" zeal for service youve come to expect.... Independently, each company offers flexible, specialized services that represent the broadest array of supply… The purpose of this paper is to identify Federal Express' main line of business, identify a specific type of operations process that takes place there (either service or product), Federal Express Introduction Federal Express is “a worldwide network of companies providing s and businesses with the same "absolutely, positively" zeal for service youve come to expect....
2 Pages (500 words) Essay

Federal express (slp module 02)

Federal Express relies on an Intranet based on Netscape technology to coordinate communications efforts throughout the company, and a large part of the information that is communicated to all of the different departments includes project management information.... In the case of… deral Express, every department in the company is affected by the system's ability to quickly disseminate critical information that can influence the day-to-day operations of areas such as marketing, finance, accounting, human resources, and more (Netscape Solutions Federal Express SLP Module 02 How Project Management Influences Other Departments and Functions of This Organization (i....
2 Pages (500 words) Essay

Ecommerce federal express

FedEx offers complete 1) Check the internet about the company you chose (Federal Express).... How is e-commerce applied in the organization (Federal Express)?... Federal Express) E-commerce provides competitive advantage in both the outside-in and inside-out perspective of building an organizational capability....
2 Pages (500 words) Essay

Federal Express Performance and Strategy

The writer of the study "Federal Express Performance and Strategy" attempts to conduct an analysis of the business strategy adopted by the FedEx Corporation.... “FedEx has a unique product line because they offer a wide range of services—FedEx express, FedEx Ground, etc.... DHL is a premier global delivery network by trailblazing express shipping from one country to another”.... With all of these international locations and the headquarters in America, it is no surprise that today FedEx express has the world's largest all-cargo air fleet, and in a 24 hour period, those fleets travel nearly 500,000 miles while its couriers log 2....
7 Pages (1750 words) Case Study

Federal Express (Canada)

This report addresses a number of problems faced by Desktop Innovations Company following delayed delivery of one package from Kitchener, Ontario by the Federal Express.... It also complains of the unfulfilled promises made by FedEx Federal Express and Desktop Innovation Shipping Table of contents Topic page 1 Executive summary 32.... Executive summaryThis report addresses a number of problems faced by Desktop Innovations Company following delayed delivery of one package from Kitchener, Ontario by the Federal Express....
2 Pages (500 words) Case Study

Strategic Sourcing and Supply at Federal Express

The underlying purpose of this discussion "Strategic Sourcing and Supply at Federal Express" is to provide the reader with a more informed understanding of the key elements that must be completed at each stage of the strategic sourcing process.... hellip; The paper "Strategic Sourcing and Supply at Federal Express" answers the questions: How does the governance structure for supply chain management at Federal Express support the strategic sourcing process?...
2 Pages (500 words) Assignment

Federal Express Corporation (FedEx)

This research will begin with the FedEx's long-term objectives five-year plan.... FedEx strives to achieve the following long-term objectives in the specific areas: profitability, competitive position, productivity, public responsibility, employee development, employee relationships.... hellip; The researcher states that being the premium supply chain network of logistics and transportation in the world's 200 countries, FedEx has to continue moving forward and higher in terms of profitability....
7 Pages (1750 words) Assignment
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us